Technical Support & Expert Advice
Get free technical support and expert advice on crack stitching, wall ties, damp proofing & waterproofing solutions from our specialist team. Contact us for bespoke help and product guidance.
Our network of structural engineers, surveyors and contractors can also provide surveys, installation quotes and independent insurance backed designs.
If you would rather leave us a query, please provide your details below and let us know a convenient time to get in touch.
Frequently Asked Questions
What technical support do you provide?
We provide expert technical support on structural repair, wall ties, crack stitching, damp proofing, and waterproofing systems. Our team can advise on product selection, installation methods, and suitability for specific site conditions.
Can you help me choose the correct product?
Yes. We can help you select the most suitable product based on your application, substrate type, moisture conditions, and performance requirements. Our advice ensures the correct system is used for long-term performance and compliance.
Do you offer installation advice?
Yes. We provide installation guidance, technical data sheets, and best-practice advice to help ensure products are installed correctly and perform as intended.
Can you help with damp or water ingress problems?
Yes. Our technical team can advise on common damp and water ingress issues including rising damp, penetrating damp, and basement waterproofing, and recommend appropriate remedial solutions.
Do you provide structural calculations or surveys?
Yes. We can arrange structural surveys and design calculations through our network of approved engineers and specialist contractors. We also provide technical product guidance to support engineers, surveyors, and installers in specifying the correct systems for each application.
Who can use your technical support service
Our technical support service is available to homeowners, builders, contractors, surveyors, and engineers working on residential and commercial projects.
How do I contact technical support?
You can contact our technical team via the website contact form, email, or telephone. We aim to respond promptly with clear and practical advice.